Managed Services

Warranty

Spare / Critical Part Management

Fix, Repair or Replace Warehousing

-Warranty
-Spare / Critical Part Management
-Fix, Repair or Replace Warehousing

Planning

Field Services

Technical Support

-Planning
–Field service
-Technical support

Final Installation

Testing

-Final installation
-Testing

Sign off

Handover

Document Management

Reporting

-Sign off
-Handover
–Document Management
-Reporting

NNOC / Help Desk

Optimization

Based on MTTR / MTBF

Preventative

Break Fix

Ad-hoc Support

Specialised Support

-NHOC/ Help Desk
-Optimization
-Based on MTTR/ MTBF
-Preventative
-Break Fix
-Ad-hoc Support
-Specialized Support

Knowledge Transfer

Certification

-knowledge Transfer
–Certification

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